Refund Policy

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Last Updated: April 7, 2026

At Eleevy LLC, we provide digital services including funnel systems, automation workflows, CRM setup, email marketing campaigns, website design, copywriting, and related services (the “Services”).

Due to the nature of our digital and non-tangible services, all refund requests are evaluated on a case-by-case basis.

This policy is designed to ensure fairness for clients while maintaining the integrity of our work and adherence to industry-standard practices recognized by payment processors such as Stripe and Mercury.

1. Work in Progress / Partial Refunds

If a client requests a cancellation or refund before a project or service is fully completed, Eleevy LLC evaluates refund eligibility based on the percentage of work completed and delivered:

• Less than 50% completed: The client may be eligible for a refund of the unused portion of the payment, reflecting the limited work delivered.

• Exactly 50% completed: The client may be eligible for a refund equal to 50% of the total payment.

• More than 50% completed: Only a partial refund may be granted, proportionate to the remaining work and resources not yet delivered. The refunded amount decreases in correlation with the progress and effort already invested by Eleevy LLC.

Client Responsibilities:

To qualify for any work-in-progress refund, clients must:

1) Provide timely feedback and approvals as requested throughout the project.

2) Follow all instructions provided by Eleevy LLC to facilitate project progress.

3) Fully utilize the support channels offered by Eleevy LLC to report and attempt to resolve any issues or concerns related to the work in progress.

Support & Revisions:

Even if a partial refund is granted, Eleevy LLC will continue to provide reasonable revisions, adjustments, and support for the delivered portion of the work, ensuring clients can fully benefit from the completed components.

Timing:

Refund requests for work-in-progress must be submitted within 30 days from the start of the project or service delivery. Requests submitted beyond this period may not be eligible for a refund.

2. Completed Projects

For projects or services that have been fully completed and delivered, refunds are not automatically provided.

Refunds may be issued in rare or exceptional circumstances when all of the following are met:

• The client has followed all instructions provided by Eleevy LLC.

• The client has fully utilized the support channels offered by Eleevy LLC to report and attempt to resolve any issues or concerns related to the Services.

• The client can demonstrate that the Services significantly deviated from the agreed-upon specifications or deliverables.

In such cases, partial or full refunds may be issued at Eleevy LLC’s discretion, ensuring fairness while protecting the integrity of our work.

3. Recurring Subscriptions

Clients may cancel recurring services (monthly, quarterly, or annual) at any time.

• Refunds are not provided for the current billing period, but the subscription will not renew for the next period.

• Clients retain access to the Services for the remainder of the paid period.

4. Refund Request Window

Refund requests must be submitted within 30 days of service delivery or project commencement.

• Requests should be submitted via Email: [email protected]

• Include a clear explanation of the issue or concern.

• Submitting a refund request promptly ensures timely review and fair resolution.

5. Non-Refundable Services

Certain services are generally non-refundable, including:

• One-time setup fees for funnels, websites, automation systems, and similar upfront services, due to the labor, time, and resources required.

Refunds for these services may be issued only in exceptional circumstances, evaluated individually by Eleevy LLC.

6. Support and Issue Resolution

Clients are encouraged to contact Eleevy LLC support first to address any issues or concerns.

• Most issues are resolved through revisions, optimizations, guidance, and support, often eliminating the need for a refund.

• Eleevy LLC’s priority is client satisfaction while maintaining fair and transparent practices.

7. Chargebacks

Eleevy LLC maintains a clear and explicit refund policy.

• Chargebacks (threatened or actual) are not accepted without first attempting resolution directly with Eleevy LLC.

• Clients are strongly encouraged to contact support to resolve disputes before initiating a chargeback.

• In the event of a chargeback, Eleevy LLC reserves the right to provide documentation to the payment processor, including: client’s name, email, IP address, date of purchase, services delivered, and all correspondence.